Social
We aim to articulate our activities with community agendas, balancing economic, social and environmental value.
Our actions help those in need and generate awareness among the people who are part of our company about the need to get involved with community assistance.
From our offices, shopping centers and different business units we seek to disseminate community activities and raise awareness about social issues.
We seek to partner and work with large companies and suppliers committed locally and globally with the triple impact of their actions.
Customer service and support
Conectados con VOS is our contact center, where we manage interactions with customers through different customer service channels, including social networks, telephony, e-mails and telepresence.
We integrated new external platforms (IVR, Bot) with our CRM to have more information from our customers in order to analyze and collaborate in decision making, permanently optimizing services. These improvements changed our customers’ perception of service quality: the NPS (Net Promoter Score) of the Contact Center grew in the last year, reaching +57 and achieving the defined KPI objectives.
Foundations
IRSA Foundation aims to develop programs and initiatives that promote the integral development of people, with a focus on Education, Human Wellbeing and Inclusion.
Since 1996 we have accompanied more than 100 civil society organizations, with the conviction that only through joint work and networking is it possible to build a more equitable and inclusive society.
We support projects related to initial literacy , youth training, food safety, hospital equipment and assistance, prevention of child violence, and labor inclusion, as part of our commitment to a comprehensive social agenda.
By supporting observatories, data repositories and research centers, we contribute to the formulation of public policies, reaffirming our commitment to the generation of quality data that builds evidence for decision-making.
We work in the construction of sustained links with communities, social organizations, public agencies, companies, universities, promoting spaces for exchange and continuous improvement.
The Abasto Children’s Museum proposes an alternative meeting space that integrates play, movement, perception, understanding and expression, encouraging curiosity, interest in the unknown and the imagination of a transforming look.
Based on the declaration of the rights of children, it was designed to promote the development of their own potential “learning by doing” and “playing and having fun learning” which are for us fundamental concepts of this space.
The Children’s Museum has been declared of educational, cultural and tourist interest by National and City of Buenos Aires governmental entities.
Puerta 18 is an open and free space for artistic and technological creation, aimed at facilitating access to young people from 13 to 24 years old to digital teaching and learning spaces, preparing them for the world of work.
Foundations
From IRSA Foundation we create programs and support initiatives that promote the integral development of people so that they can face their needs and expectations with autonomy.
Through our mission we support projects that promote Education, Culture, Human Welfare and Social Empowerment.
The experience of the road we have traveled so far together with more than 100 civil society organizations encourages us to multiply the impact of our projects in the future and to commit ourselves in the long term to the development of our country.
The Abasto Children’s Museum offers an alternative meeting place that integrates play, movement, perception, understanding and expression, encouraging curiosity, interest in the unknown and the imagination of a transforming look.
Based on the declaration of children’s rights, it was designed to foster the development of their own potential “learning by doing” and “playing and having fun learning”, which are for us fundamental concepts of this space.
The Children’s Museum has been declared of educational, cultural and touristic interest by National and Buenos Aires City governmental entities.
Puerta 18 is an open and free space for artistic and technological creation, aimed at facilitating access to young people from 13 to 24 years old to digital teaching and learning spaces, preparing them for the world of work.
Puerta 18 is an open and free space for artistic and technological creation, aimed at facilitating access to young people from 13 to 24 years old to digital teaching and learning spaces, preparing them for the world of work.
Diversity, Equity and Inclusion
Our commitment is to provide a diverse work environment, based on equity, trust, tolerance and respect.
To this end, we work in partnership with various organizations, such as ADEEI, IDEL, AMIA, Fundación Forge and Diagonal.
We also created two internal networks: the Disability Network and the Gender Network, which promote equality and inclusion within our company in order to fulfill our commitment.
Diversity Committee
We created a new space to promote and coordinate initiatives aimed at promoting a diverse and inclusive work environment, and to address complaints related to harassment, mistreatment or workplace violence based on gender or sexual orientation. Our guidelines for dealing with these types of situations were shared with the Company's collaborators at
, along with the corresponding communication channels to address these issues.
Learn about our initiatives
We conduct training and workshops in collaboration with organizations such as ADEEI and IDEL, focused on the labor inclusion of people with disabilities.
Learn about our initiatives
TeAcepto Certificate
In our 14 shopping centers granted by the Argentine Association of Autistic Parents (APADEA).
Workshops and Training
To the mall security team on proper treatment of people with disabilities – COPIDIS training on job interviews or people with disabilities.
Sign Language Training
For the Contact Center team and the company’s internal LSA (Lengua de Señas Argentina) teams together with the NGO Señas en Acción.
WEPS Principles
ONU Women’s Ganar Ganar Program. Diagnosis and action plan in process.
#NuevasMiradas
Development of the Guide to act in situations of harassment, mistreatment or violence in the workplace due to gender or sexual orientation. Creation of the Diversity Committee together with the Ethics Committee.
Lean In Group
First assembly with women from the company, to help in the development and professional empowerment of each of the participants.
Di Tella Diversity Network
Participating in activities, workshops and assemblies.
breastfeeding centers
The breastfeeding center was inaugurated in the main offices (Catalinas) and commercial centers.
